Returns & Exchanges

Due to the unique nature of our surprise selections, we offer a 30-day satisfaction guarantee on unopened boxes to ensure every mystery remains a delight. If you are not satisfied with your purchase, we are here to help you navigate the return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Verify Box Integrity

  Ensure that the mystery box remains sealed with its original security tape intact, as opened boxes are ineligible for return due to the nature of the contents.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the seal and confirms the item is untampered, we will issue a full refund to your original payment method within 5-7 business days.